Privacy Policy

1. Introduction

At Pristine Shine, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services. This policy is designed to comply with GDPR, CCPA/CPRA, DMA, LGPD, and Google Consent Mode requirements.

2. Information We Collect

We may collect personal information that you provide directly to us, such as:

• Name, email address, phone number, and mailing address
• Payment information
• Information about your cleaning preferences and requirements
• Any other information you choose to provide

We also collect certain information automatically when you visit our website, including:

• IP address
• Browser type and version
• Operating system
• Referral source
• Length of visit, page views, website navigation, and other similar information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues
• Comply with legal obligations

We will only process your personal data when we have a legal basis to do so. When we use your personal data for the purposes stated above, we rely on one or more of the following legal bases:

• Performance of a contract
• Compliance with a legal obligation
• Protection of your vital interests
• Our legitimate interests
• Your consent

4. Data Sharing and Disclosure

We may share your personal information with:

• Service providers who perform services on our behalf
• Professional advisors, such as lawyers, auditors, and insurers
• Government bodies or law enforcement agencies, in response to a verified request relating to a criminal investigation or alleged illegal activity
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company

We do not sell your personal information to third parties.

5. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to erase your personal information
• The right to restrict processing of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time, where processing is based on your consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

11. Google Consent Mode

We use Google Consent Mode to manage consent for Google's advertising and analytics cookies. This allows us to respect your choices regarding the use of cookies and similar technologies. You can manage your consent preferences at any time through our Cookie Consent banner.